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FAQ - Frequently Asked Questions

Orders

arrow.gif Is there a minimum order?
arrow.gif Is there an order limit?
arrow.gif Are the products always available for delivery?
arrow.gif Why can't you print my pixel-based motifs on dark textiles?
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How long do I have to wait for my order?
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Where can I see the status of my order?
arrow.gif Can I cancel or modify my order?

 

 

Payment & Delivery

arrow.gif What payment options do I have?
arrow.gif Which company delivers my order?
arrow.gif To which countries do you deliver?
arrow.gif How long will it take to produce my order?
arrow.gif What are your delivery times?
arrow.gif What happens if I am not at home when my order arrives?
arrow.gif What should I do if the parcel doesn't arrive?

arrow.gif Something went wrong with my payment or shipping. What shall I do?

 

 

Customer accounts & data protection

arrow.gif What should I do if I forget my password?
arrow.gif Is my personal data saved, and will it be shared with a third party?
arrow.gif What does Shirtinator do to protect my personal information?

arrow.gif What can I do if there's a problem with my account?

 

 

Returns

arrow.gif What should I do if I have a complaint?

arrow.gif If I am not happy with my order or if it doesn't fit, can I send it back with out any trouble?

 

 

Design and Printing

 

arrow.gif How do I ensure good quality when uploading my own pictures?

arrow.gif How big should my photo or graphic be?

arrow.gif What do the stars which have appeared next to my uploaded picture mean?

arrow.gif Can a picture without a background be printed?

arrow.gif How can I save a .png file with a transparent background?

arrow.gif What printing options are available, and which one is best for me?

arrow.gif What is flex printing?

arrow.gif What is flock printing?

arrow.gif What is sublimation printing?

arrow.gif What is transfer printing?

arrow.gif What is direct printing?

arrow.gif Can you print exact colour tones, such as Pantone Colours?

arrow.gif Should I create my image in CMYK or RGB colours?

arrow.gif How should I wash a Shirtinator product?

 

 

 

 

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