Payment & Delivery
A: We usually deliver our products with DHL or DPD.
A: For the time being, we deliver our products to the following European countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (excl. Channel Islands).
| Q: Do you deliver to the Channel Islands? |
A: We do not deliver directly to the Channel Islands,but, if you are resident there and would like to order, we would be happy to deliver to a nominated address on the mainland.
| Q: Do you delivery to British Forces Post Office addresses? |
A: We are happy to deliver to British Military addresses but we cannot send them with online tracking and so will send them via the normal postal system. Please ensure that the delivery address is formatted as per the government advice here https://www.gov.uk/british-forces-post-office-services
| Q: How long will it take to produce my order? |
A: Most orders will be ready for dispatch within two working days of payment.
| Q: What are your delivery times? |
A: Please allow 5 – 7 days for delivery to the UK. Delivery times to other countries varies. Please contact firstname.lastname@example.org for further details.
| Q: What happens if I'm not at home when my order arrives? |
A: If you are not at home when your product arrives, you'll be notified about the delivery attempt by DHL or DPD. You should receive a postcard with a new delivery date. If you are not at home the second time either, your order will be sent back to us.
| Q: What should I do if the parcel doesn't arrive? |
A: You´ll be notified once your order has left our warehouse`and been handed over to DHL or DPD. Should you not receive your product within 10 days of receiving our notification, please inform us immediatly by sending a mail to email@example.com.
| Q: Something went wrong with my payment or shipment. What shall I do? |
A: In this case, please contact our service department at firstname.lastname@example.org