Q: is it necessary to have a customer account?

A: For a successful order is it not completely necessary to have an account with Shirtinator, but we do recommend it. The account is free and offers you many advantages; including ordering history, and the ability to check the status of your order(s) and delivery.

Q: How can I delete my account?

A: if you no longer wish to have an account with Shirtinator, you can very easily delete your account.

Q: What should I do if I forget my password?

A: Click here, to get a new password. Provided that your email is registered with us, we will send you a new password immediately.

A: All of your personal information will be handled confidentiality. Your information will be saved and used solely for completing your transactions. If necessary your information may be used for address verification as well as a credit check. Under no circumstance will your personal information be shared with any third party.

Q: What does Shirtinator do to protect my personal information?

A: To keep your information safe we use the latest technology with help from Secure Socket Layer (SSL) transmission, which works with a 128 bit encoder. The encoded information such as your order, name, address, credit card, or bank information cannot be read by any third party. To prevent access to your personal information, it is kept on separate computer that is not connected to the internet. To also help keep your account safe we recommend not sharing your password with anyone.

Q: What can I do if there is a problem with my account?

A: Should there be any problems with your account please contact our service hotline at: 0180 – 500 422 92 (Mon- Fri, from 9:00 - 15:00/ EUR 0,12 / min charged by Deutsche Telekom AG)