Change & Cancellation

After you have received your order confirmation, it is no longer possible to change it. If you have any questions, please contact our customer service.

Your order can be deleted by clicking on the “red trash bin” icon (located on the right side of your shopping cart, next to your order), assuming we have not yet registered payment. If the red trash bin is no longer visible, your order may no longer be canceled or changed. If you have placed your order as a guest, please contact our customer service.

Service hotline: 020 3140 8140 - Mon-Fri, from 9am - 1pm (UTC+00:00) E-Mail: contact form 

PLEASE NOTE: We are not open during the following holidays (click to open link).
Click for Climate

Before a product arrives at your doorstep it has already come a long way. Material sourcing, production, transport and shipping: these are the main factors that make up the carbon footprint of this product.

In our store you can reduce the carbon footprint of your order and support selected climate protection projects.

Together we act against climate change!

Learn more