Right of Cancellation

Version: 01.01.2020

(1) Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party, who is not the carrier, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us (Shirtinator AG, Frei-Otto-Straße 18, 80797 Munich, Germany, e-mail service@shirtinator.co.uk) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your intention to exercise your right of withdrawal before the withdrawal period has expired. 

(2) Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of extra costs resulting from your choice of a more expensive type of delivery than the less expensive standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are liable for any diminished value of the goods which results from your treatment of the goods beyond which is necessary to establish their nature, characteristics and functionality. 

(3) Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases: 
- goods (for example T-shirts) that are not pre-produced and are made to order, and which are produced according to individual specifications or requirements 
- goods which are customised or specially manufactured according to particular specifications, or which are clearly personalised (for example T-shirts with personalised texts and personalised artwork).


Model cancellation form

(If you would like to cancel your order, please complete this form and sent it back to address below.)

To Shirtinator AG, Frei-Otto-Straße 18, D-80797 Munich, Germany, service@shirtinator.co.uk

I / We () hereby confirm that I / We () would like to cancel the following order () / provision of the following service ()

Ordered on ()/ received on ()

--.--.---- / --.--.----

Customer Name (s)


Customer Address:



Customer signature (only necessary on paper forms):



Download the cancellation form