Terms & Conditions
GENERAL TERMS AND CONDITIONS OF SHIRTINATOR AG
As of: 08.10.2025
within the scope of agreements concluded via the www.shirtinator.co.uk website between
Shirtinator AG
Frei-Otto-Str. 18
80797 Munich
Germany
hereinafter referred to as the “Supplier”
and
the customers indicated in Section 2 of this Agreement, hereinafter referred to as the “Customer”
Section 1 Scope, definitions
(1) The business relationship between the webshop supplier (“Supplier”) and the customer (“Customer”) is governed exclusively by the following General Terms and Conditions in the version valid at the time the order is placed. Any deviating conditions of the Customer shall not be recognised unless expressly approved by the Supplier.
(2) A consumer is any individual concluding a legal transaction for purposes that cannot be predominantly attributed to either their commercial or freelance professional activities. By contrast, a business entity is any natural or legal person or incorporated partnership exercising their commercial or independent professional activities when concluding a legal transaction. An incorporated partnership is a partnership with the capacity to acquire rights and incur liabilities.
Section 2 Conclusion of contract, confirmations and mandatory information
(1) The Supplier offers products (clothing and gifts) for printing with motifs or text (“Products”) via the website www.shirtinator.co.uk.
(2) The Customer may select Products from the Supplier’s range and add them to the shopping basket using the “Add to Basket” button. Clicking the “Buy Now” button constitutes a legally binding request to purchase the goods in the basket. The Customer may view and change the data at any time before submitting the order.
(3) The Supplier shall check the order information submitted without delay. After this check, the Agreement is concluded when the Supplier issues a declaration of acceptance. This is sent by email to the address provided by the Customer and includes the Customer’s order and other content of the Agreement. The Customer may print this declaration using the “Print” function. This email also confirms receipt of the order.
(4) If the Customer selects PayPal, the Supplier transmits the order details to the payment service provider for verification. The provider accepts the payment on behalf of the Supplier, returns the order data and informs the Supplier about the payment. After this check, the Agreement is concluded when the Supplier issues a declaration of acceptance by email as described above.
(5) As soon as the Supplier receives the payment after conclusion of the Agreement, the Supplier confirms this by email. The Supplier also informs the Customer by email when the ordered goods are handed over to the shipping service provider.
Section 3 Liability & information duty in case of drop-off authorisation granted to the carrier
(1) Delivery without drop-off authorisation: Shirtinator bears the transport risk until delivery. If a parcel is deposited at a non-agreed place without your consent or is lost, we will arrange a replacement or refund.
(2) Delivery with drop-off authorisation (e.g. “safe place”, “authority to leave”): If you have granted the carrier permission to deposit the parcel, the parcel is deemed delivered as soon as it is left there. The risk of loss or theft then transfers to you as the recipient. A replacement delivery or refund by Shirtinator is therefore not possible (Sections 362, 446 and 167 BGB).
(3) Exceptions: If the parcel was not deposited at the agreed location or the carrier cannot document the deposit, we will review the case and support you with clarification.
(4) Information: Shirtinator does not receive details from the carrier about the exact drop-off location. Only you, as the recipient, can contact the carrier directly in case of questions or problems.
Section 4 Delivery, product availability
(1) If the Customer orders an item indicated by category alone, particularly with regard to condition, colour, weight, measurements or design, the Supplier shall deliver an item of average type and quality.
(2) If the selected product is not available when the order is placed, the Supplier shall notify the Customer in the order confirmation. If the product is permanently unavailable, the Supplier shall not issue a declaration of acceptance. No Agreement is concluded in this case.
(3) If the ordered product is only temporarily unavailable, the Supplier shall inform the Customer immediately in the order confirmation. In the event of a delay in delivery, the Customer has the right to withdraw from the Agreement.
(4) Goods are dispatched after receipt of payment and completion of production. The Customer may prioritise the order (Express Service) for a fee; such orders are preferably processed on the same day.
(5) Delivery times are shown on the product detail pages. The Supplier assumes no responsibility for delays attributable to the postal service provider.
Section 5 Reservation of title
(1) The Supplier retains ownership of delivered goods until payment has been made in full. If the Customer is a merchant, Paragraphs (2) to (5) below also apply.
(2) The delivered goods remain the Supplier’s property until all present or future claims (including all current account settlements) against the Customer have been fulfilled. If the Customer breaches the Agreement (in particular by defaulting on payment), the Supplier may reclaim the reserved goods after granting an appropriate grace period. Reclaiming the goods constitutes rescission of the Agreement. The Customer bears the transport costs incurred. Seizure of the goods by the Supplier likewise constitutes rescission. The Supplier may realise reclaimed goods.
(3) The Customer must treat reserved goods with care and sufficiently insure them at their own expense against fire, water and theft at replacement value.
(4) In the event of seizure or other third-party interventions, the Customer must indicate the Supplier’s ownership and notify the Supplier immediately in writing so that property rights can be asserted. If the third party cannot reimburse the court or out-of-court costs incurred, the Customer shall be liable for them.
(5) Upon the Customer’s request, the Supplier shall release securities to which it is entitled if their realisable value exceeds the Supplier’s outstanding claims against the Customer by more than 10%.
Section 6 Delivery restrictions, prices and shipping costs
(1) Deliveries are made exclusively to Great Britain.
(2) The prices valid at the time of ordering apply. All prices include the applicable statutory value-added tax. If an offer is limited in time, the Supplier will indicate the time limit in the webshop.
(3) For orders dispatched to Germany, Austria, France, UK, Czech Republic and Slovakia, value-added tax is charged by the competent authorities in the destination country. Prices shown include the destination country VAT. For deliveries to all other EU countries, VAT is charged by the German tax authorities; the Supplier therefore shows the VAT applicable in the Federal Republic of Germany.
(4) As customs costs cannot reasonably be calculated in advance, the Customer is informed that the order is subject to customs duties. Under customs law, the Customer must arrange and carry out customs clearance once the goods cross the border into the destination country.
(5) The applicable shipping costs are indicated in the order form and borne by the Customer. For deliveries to the UK, a flat-rate postage and packing fee of £2.99 is charged per order, irrespective of the number of packages or the shipment’s size and weight. All shipping costs for deliveries abroad can be found in the shipping costs table.
(6) Goods are shipped by post. If the Customer is a consumer, the Supplier bears the shipping risk.
Section 7 Terms of payment
(1) If the Customer’s place of residence or registered office is situated in Germany, payment may be made via:
- Apple Pay
- Credit card
- PayPal
(2) Payment of the purchase price falls due upon conclusion of the Agreement. If the Customer chooses PayPal, they may pay upon submitting the order. If a specific payment date has been set, the Customer enters default once that date has passed. In that case, default interest of 5 percentage points above the base interest rate applies.
(3) Supplier bank details:
Shirtinator AG
Deutsche Bank AG München
IBAN: DE37 7007 0010 0194 8801 00
SWIFT (BIC): DEUTDEMMXXX
(4) The obligation to pay default interest does not exclude further claims for damages due to delay.
Section 8 Warranty for material defects, guarantee
(1) The Supplier is liable for material defects in accordance with statutory provisions, particularly Sections 434 et seq. BGB. By way of exception, the warranty period for new goods delivered by the Supplier to business entities is 12 months. Excluded from this reduction are claims for damages pursuant to Section 9 (Liability).
(2) An additional guarantee applies to goods delivered by the Supplier only if expressly stated in the order confirmation for the relevant item.
Section 9 Liability
(1) Claims for damages by the Customer are excluded. Exempt are claims arising from injury to life, body or health or from the breach of material contractual obligations (“cardinal obligations”), as well as liability for other damages caused by intentional or grossly negligent breach of duty by the Supplier, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the purpose of the Agreement; e.g., delivery of defect-free goods.
(2) In the event of a breach of material contractual obligations due to simple negligence, the Supplier is liable only for foreseeable damage typical for this type of Agreement, up to EUR 10,000, unless claims arise from injury to life, body or health.
(3) The limitations of Paragraphs (1) and (2) also apply for the benefit of the Supplier’s legal representatives and vicarious agents if claims are asserted directly against them.
(4) The provisions of the German Product Liability Act remain unaffected.
Section 10 Right of withdrawal for distance contracts
(1) If the Agreement is a distance contract, Section 11 (Goods cancellation policy) applies if the Customer is a consumer.
(2) Distance contracts are agreements in which the business entity (or a person acting in its name or on its behalf) and the consumer exclusively use long-distance means of communication to negotiate and conclude the Agreement, unless the Agreement is not concluded within a distribution or service system organised for distance sales.
Section 11 Goods cancellation policy
(1) Right of withdrawal
You have the right to withdraw from this Agreement within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take(s) possession of the goods. To exercise your right of withdrawal, you must inform us (Shirtinator AG, Frei-Otto-Str. 18, D-80797 Munich, fax: +49 89 189 319 79, email: info@shirtinator.co.uk) of your decision to withdraw by means of a clear statement (e.g., a letter sent by post, fax or email). You may use the withdrawal form template below, which is not mandatory. The withdrawal period is observed if you send your notice before its expiry.
Attention: This does not apply to personalized products.
(2) Consequences of withdrawal
In the event of cancellation, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from a more expensive delivery method than the cheapest standard delivery), for orders with a value of GBP 50 or more without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired. We shall bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of information regarding right of withdrawal
Withdrawal form template
(If you wish to withdraw from the Agreement, please complete this form and return it.)
Shirtinator AG
Frei-Otto-Str. 18
D-80797 Munich
Fax: +49 89 189 319 79
Email: info@shirtinator.co.uk
I/we (*) hereby withdraw from the Agreement concluded by me/us (*) to purchase the following goods (*) / for the provision of the following service (*)
__________________________________________
Ordered on (*) / received on (*):
__ . __ . ____ / __ . __ . ____
Name of consumer(s)
__________________________________________
Address of consumer(s)
__________________________________________
__________________________________________
__________________________________________
Signature of consumer(s) (only if this form is notified on paper)
__________________________________________
Date:
__ . __ . ____
* Please delete as appropriate
Exclusion of the right of withdrawal
You may not withdraw from your Agreement in the following cases:
- for agreements to deliver goods (e.g., t-shirts) that are not prefabricated and where individual selections or specifications provided by you are decisive for their production, or
- for agreements tailored to your personal requirements (e.g., t-shirts with personal texts or motifs).
Section 12 Copyrights for print designs, release from liability
The Customer expressly ensures that they are entitled to publish and reproduce any text and motifs provided. In particular, the Customer ensures that the data protection interests and privacy rights of any persons concerned are safeguarded. The Customer undertakes not to transmit any data whose content infringes third-party rights (e.g., copyrights or trademarks) or violates applicable law or accepted standards of decency.
Furthermore, we reserve the right to carry out a special review of racist, political or discriminatory content and to reject the product order accordingly.
Section 13 Final provisions
(1) All contracts between the Supplier and the Customer are subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If the Customer is a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Supplier is the Supplier’s registered office.
(3) Should individual provisions of this Agreement be legally invalid, the validity of the remaining provisions shall not be affected thereby. Where available, statutory provisions shall replace invalid clauses. However, if this results in unreasonable hardship for one of the contracting parties, the entire Agreement shall become invalid.
End of the General Terms and Conditions