Help & FAQ

Contact us at +44 (0)20 3140 8140 (from Monday to Friday from 9am to 1pm (except German public holidays in Bavaria)

or use our contact form.

You can also find the answers to most of your questions in our FAQ.

Essential

Essential cookies are necessary for the functionality of the webshop. These cookies assign a unique, random, and impersonal ID to your browser so that your shopping experience can be guaranteed undisturbed across multiple page views.

Session:
The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
CSRF-Token:
The CSRF token cookie contributes to your security. It increases the protection of forms against unwanted hacker attacks.
Login Token:
The login token is used to identify users across sessions. The cookie does not contain any personal data but allows personalization across multiple browser sessions.
Cache exception:
The cache exception cookie enables users to read individual content independently of the cache memory.
Cookie active check:
The website uses the cookie to find out whether the site user's browser allows cookies.
Cookie settings:
The cookie is used to save the website user's cookie settings across multiple browser sessions.
Origin information:
The cookie saves the page of origin and the first page visited by the user for further use.
Activated cookies:
This cookie stores which cookies have already been accepted by the user on previous visits.
Shirtinator:
The cookie is used to ensure the functionality of the website.
Google Tag Manager:
This cookie supports the use of the "Google Tag Manager".
Stripe:
The cookie is used by the payment provider Stripe to increase security when processing payments on the website.
PostFinance:
The cookie is used by the payment provider PostFinance to increase security when processing payments on the website.
Marketing

Marketing cookies are used to place advertisements on the website in a targeted and individual manner across multiple page views and browser sessions.

Facebook:
The cookie is used to integrate the services of Facebook to users of websites and to display personalized advertising offers based on user behavior.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Emarsys:
This cookie is used to display personalized product recommendations in the webshop.
Bing Ads:
The Bing Ads tracking cookie is used to create information about the activity of visitors on the website and to use this for advertisements.
Google Conversion Tracking:
The Google Conversion Tracking Cookie is used to effectively record transactions on the website. This information is used by the website operator to use Google AdWords campaigns in a targeted manner.
Awin Affiliate Marketing:
The cookie provides tracking functions for the successful integration of the Awin partner programs.
Statistics

Statistical cookies help the shop operator to collect and evaluate information about the behavior of users on their website. These cookies are also used to collect and process information about the use of the website. We collect the data as a whole so that no conclusions can be drawn about individual users. These cookies are important to make the website more customer-friendly.

Google Analytics:
The cookie is used for the data traffic analysis of the website and helps us to make it more customer-friendly. Statistics on website activities can be created and read out.
Hotjar:
Hotjar cookies are used to analyze users' website activities. The page user is identified impersonally by the cookie over several page views and his behavior is analyzed.
Service

Service cookies are used to provide the user with additional offers (e.g. live chats) on the website. Information that is obtained through these service cookies can possibly also be further processed for page analysis.

SnapEngage:
The cookie supports our live support service "SnapEngage".
Shirtinator respects your privacy.

This website uses cookies, which are necessary for the technical operation of the website and which are always set. Other cookies, which increase the comfort of using this website, display personalized content, or simplify interaction with other websites and social networks, are only set with your consent. Further information on all cookies and what they are used for can be found in our privacy policy. You can adjust your selection in the cookie settings.

You can change your choice of the use of cookies at any time by saving.